Frequently Asked Questions - The Mob Museum (2023)

It’s Best Not to Ask Too Many Questions, But We’ll Let It Slide This Time

Ticketing

What is the Museum’s admission price?

Visit the Museum’s Purchase Tickets page for more information on ticketing.

When can I use my tickets?

Tickets must be used for the specified time slot at the time of purchase. To speak with our Guest Services department, please call 702.229.2734 or email info@themobmuseum.org.

How can I purchase tickets?

Timed tickets can be purchased online at themobmuseum.org or by phone at 702.229.2734. Advance tickets are required for admission.

Do I need to print out my tickets?

Tickets purchased online at themobmuseum.org can either be printed or displayed on a mobile device at our box office.

What is your cancellation policy?

The Mob Museum has a 24-hour reservation change and/or cancellation policy. To modify your tickets or to cancel, please contact us at 702-229-2734 or info@themobmuseum.org. If you reach our voicemail, please be sure to leave a message.

From the date of your booking up to 24 hours before your visit, you may cancel and receive a 100% refund. You may also request to reschedule your visit up to 24 hours in advance and we will attempt to accommodate a change request, based on availability.

What is your cancellation policy for event tickets in The Underground speakeasy and distillery?

The Mob Museum has a 48-hour reservation change and/or cancellation policy for event tickets. To modify your tickets or to cancel, please contact us at 702-229-2713 orsales@themobmuseum.org. If you reach our voicemail, please be sure to leave a message.

Who qualifies for the law enforcement discount?

To see a list of law enforcement eligible for a discount, please click here.

Does The Mob Museum offer group pricing or special event options?

Special ticket pricing is available for groups of 10 or more. The Museum also offers guided tours for guests who want a narrated, interactive history of the exhibits. Group bookings must be confirmed 72 hours in advance of arrival and payment must be made in one transaction. The Mob Museum may also be rented out for private events including weddings, parties, and various types of meetings. Group bookings must be confirmed 72 hours in advance of your arrival.Please email sales@themobmuseum.org or call 702.724.8622 for more information and booking.

What forms of payment are accepted at the Box Office?

Guests may pay with cash, credit card (Visa, MasterCard, American Express, Discover) or traveler’s check (U.S. currency with photo i.d.). Personal checks are not accepted.

(Video) Mob Stories from The Underground with Michael Franzese

What is a Happy Hour ticket?

For non-Nevada resident guests visiting the Museum after 5 p.m., Happy Hour pricing is available. Happy Hour tickets can be purchased online and at our Museum box office at anytime, but entry into the Museum is only allowed after 5 p.m. Happy Hour pricing is $7 off each non-Nevada resident Adult General Admission, Deluxe Pass and Premier Pass ticket.

What types of tours are available?

The Museum offers self-guidedand audio tours. Our audio tours are offered for a small fee. Check with the box office for more information. Group tours of the Museum and group walking tours also are available. Group tours of the Museum must be confirmed 72 hours in advance of your arrival. Please email sales@themobmuseum.org or call 702.724.8622 for more information and booking.

Hours of Operation

What are the Museum’s hours of operation?

Visit the Museum’s page for more information on hours of operation.

Is The Underground speakeasy open?

Guests can visit the speakeasy with Museum admission or through the speakeasy side door using the weekly password found at @mobmuseum_underground’s Instagram. Tickets or reservations are not needed to visit the speakeasy.

Do you ever have special hours?

Operating hours may change occasionally due to private events or holidays. Please call the Museum at 702.229.2734 or check our website for updates.

What are your peak hours?

The Museum is most busy between the hours of 11 a.m. and 4 p.m.

Interactive Experiences

Is there a minimum age for the Crime Lab, Firearm Training Simulator and Distillery Tour experiences?

Yes, you must be 11 years old and over to participate in Crime Lab and all visitors under 16 years old must be accompanied by an adult. You must be 13 years old and over to participate in the Firearm Training Simulator, 13-16 year olds must be accompanied by an adult and parental consent is required for minors. You must be 21 years and over to participate in a Distillery Tour.

How do I book a Crime Lab Experience, Firearm Training Simulator or Distillery Tour?

If you purchased a Premier or Deluxe pass online at themobmuseum.org, upon arrival to the Museum, please visit our box office to select your experience and time slot. Experiences are offered throughout the day and are capacity-based. All timed experiences are first come, first serve.

How can I visit The Underground distillery?

The Underground distillery is only open to guests with Distillery Tour & Tasting reservations from 11 a.m. to 8 p.m. To book a Distillery Tour & Tasting, purchase a Deluxe or Premier pass online or at the Museum Box Office.

(Video) Jazz and the Underworld: Musicians and the Mob in America

General Questions

How long will it take to tour the Museum?

From start to finish, it could take anywhere from one to three hours to see the Museum depending on a person’s level of interest with each exhibit. Because there is a lot to see, read, watch or interact with, there may be times when guests will have to wait a few moments before seeing the next exhibit on the tour. Guests are allowed to bypass exhibits. We just ask that you be courteous to the people directly in front of you and those a little further along in the tour.

Is parking available at the Museum?

Paid parking is available at The Mob Museum for a small fee. If our lot is at capacity, additional parking may be found within very short walking distance. See this page for more information on parking.

Is photography allowed in the Museum?

Photography is allowed in The Mob Museum. However, photography must be conducted without disruption to the Museum and without blocking the accessibility to exhibitions, entrances/exits, and high traffic areas. Flash photography is prohibited. Personal photos are not allowed in the Line-up on the third floor when a Museum photographer is present. Tripod use must be pre-approved by The Mob Museum PR department. Photos are for private use only and any commercial or other unauthorized use of any transmission, picture, film/type, writing, drawing, or other depiction or description of any Mob Museum name, mark, or logo is prohibited without prior specific written approval from The Mob Museum PR department. Please fill out a , call 702-229-2734 or email pr@themobmuseum.org for more information

Does the Museum have a dress code?

The Mob Museum strives to ensure as comfortable and respectful of an environment as possible for all of its guests and staff. As such, guests are not permitted to visit the Museum with attire which displays profane, obscene or injurious language, text or graphics. Guests will be asked to either change their attire or otherwise cover the offensive image/language or leave the Museum property. Similarly, guests are not permitted to wear attire which is overly suggestive or revealing (eg. swimwear). Decisions related to the appropriateness of guest attire are within the sole discretion of Museum management.

Is there a minimum age to tour the Museum?

All ages are welcome to tour the Museum. Please note that due to the graphic nature of the subject matter in some exhibitions, there are guests that may find the Museum to be more appropriate for children ages 12 and over.

Is there a minimum age to visit The Underground speakeasy?

The Underground exhibition space is open to Museum guests of all ages daily before 5 p.m. After 5 p.m., the space is 21 and over. All guests must be 21 and over to eat or drink in the speakeasy. The distillery is 21 and over. All Distillery Tour and Tasting participants must be 21 and over.

What items are not permitted inside the Museum?

The following items are not permitted in the Museum: Wagons, skateboards, shoes with built-in wheels, professional cameras and recording equipment, suitcases, large backpacks, drugs, or weapons (including firearms, knives, hazardous chemicals, explosive devices, etc).

Are children permitted to visit The Mob Museum on their own?

Children under 14 must be accompanied by a parent or guardian.

If I am in a wheelchair, can I comfortably tour the Museum?

The Mob Museum’s exhibits were designed by nationally renowned exhibit design firm, Gallagher & Associates, to comply with accessibility guidelines created by the American Association of Museums (AAM). The AAM’s guidelines were created specifically to help museums interpret the Americans with Disabilities Act’s (ADA) broad and at times subjective, regulations governing accessibility.

The Museum offers a lift at the very front of the Museum, allowing guests to bypass the entry steps, we also offer elevator access to each floor of the Museum—making your visit very accessible.As a cultural attraction and public education resource, the Museum’s goal is to be as inclusive and accessible as possible; therefore, we continue to evaluate and seek ways to improve the guest experience for all visitors.

For more information see our Accessibility Page.

(Video) The MOB Museum, Downtown Las Vegas

Are pets allowed in the museum?

With the exception of service animals (dogs and/or miniature horses), animals are not allowed in the building. Service animals which present a threat to the health or safety of other guests or staff, which aggressively bark or snap at other guests or staff, are not housebroken, or are not effectively under control, will also be excluded. Pets should not be left in parked cars for any length of time. All service animals must be kept on a leash.

How does the Museum address unruly or disruptive guests?

The Mob Museum strives to ensure as comfortable and respectful of an environment as possible for all of its guests and staff. Offensive, abusive or threatening language or behavior towards another person (staff or guest) will not be tolerated. Specific guest concerns with respect to any Museum practice or policy should be brought to the attention of staff and management with a respectful tone and demeanor.

Shopping and Dining

Does the Museum have food and beverage available for purchase?

The Museum offers light snacks and coffee, located in the Museum’s 2nd floor concessions. There are also a variety of beverages and shareable food items available in The Underground Speakeasy and Distillery located in the Museum basement. To view The Underground’s menu, visit themobmuseum.org/menu.

Can I shop in the gift shop without paying admission?

Yes, shoppers should check in at the box office when they arrive.

Is The Mob Museum Moonshine available to be shipped?

The Mob Museum Moonshine is not available to be shipped. Moonshine can be purchased onsite at The Underground speakeasy and distillery or online at store.themobmuseum.org. Online orders are only available for pickup at The Mob Museum at this time.

Membership

How can I purchase a Membership? If I purchase a Membership today, when can I begin using it?

You can begin using your Membership immediately! You may purchase it one of several ways.

Online – You will receive a confirmation email that you can print and bring to the Museum for admission. You may also contact 702.229.2734 to request your Membership card(s) be mailed free of charge.

Phone – To purchase your Membership over the phone, contact the box office at 702.229.2734. Advise the box office associate whether you would like your Membership card(s) mailed or if you will be picking them up in person.

In person – You may purchase a Membership at the box office upon arrival at the Museum.

Can I purchase a gift Membership?

Yes, you are welcome to give the gift of Membership at any time. Please see the previous question for ways to purchase a gift Membership.

If I visit the Museum and then decide I want a Membership, can I apply my ticket purchase to my Membership?

Yes, if you decide after visiting the Museum that you are interested in Membership, you can go to the box office to discuss applying a portion of your past purchase toward becoming a Member. (Valid receipt is required.)

Can I give my card to someone else to use?

(Video) The Story of The Mob Museum: Celebrating Its Past, Charting Its Future

No, only individuals listed within purchased Memberships may utilize the benefits of Membership.

Can I purchase advanced tickets with my Membership?

Yes, Members may purchase tickets in advance for themselves and any guests to attend the Museum. Advanced tickets may be purchased online, over the phone, or in person. They must be picked up by the Member with valid photo ID.

How long is my Membership valid?

Members will receive twelve full months of benefits. For example, if you purchased a Membership on April 2, 2019, it will be valid until April 2, 2020.

If I never received or lost my cards, what should I do?

If you lost or did not receive your Membership cards, please contact 702.229.2734 to request your Membership card(s) be mailed free of charge. You may also speak with an associate at the box office about printing new cards for you if you wish to pick them up in person.

Do Members receive a discount on parking at The Mob Museum?

Yes, Members receive a discount on parking. Please see each Membership level for the appropriate discount.

How can I contact someone regarding my Membership?

You may contact 702.229.2734 with any questions regarding Membership.

How do I update my contact information?

You may contact 702.229.2734 with any updates to your personal information.

How do I ensure that The Mob Museum does not share my information with other organizations?

The Mob Museum does not share, sell or rent its mailing lists. All emails and phone calls from the Museum are strictly information involving events and promotions specifically for the Museum. When providing contact information, an email and telephone number are preferred so we can communicate special promotions and events to our Members. It is the Member’s option to decline giving this information with the understanding they may miss out on these priority notifications.

Is there a lifetime Membership pricing?

Unfortunately, we currently do not have lifetime Memberships available for purchase.

What is my Member Visual ID and where do I find it?

Your Member Visual ID is a unique code that ties your membership to you in our system. You can find your Visual ID on the back of your membership card. Having trouble finding your Visual ID? Please emailmemberships@themobmuseum.orgor call 702.229.2734.

How do I RSVP for a program as a member?

(Video) Writing the Mob: Anthony M. DeStefano

As a member, you get free or discounted admission to Mob Museum programs and events. To RSVP for a program, look for the gold “Member Tickets” button located on each event listing on our website. Once you click on your new Member RSVP button and are directed to the special member page, you’ll be asked to put in your Member Visual ID and your Last Name.

Didn’t find what you were looking for?

Reach out to us at 702.229.2734 or info@themobmuseum.org

FAQs

How much time do you need for The Mob Museum? ›

How long will it take to tour the Museum? From start to finish, it could take anywhere from one to three hours to see the Museum depending on a person's level of interest with each exhibit.

What is showcased at The Mob Museum? ›

THE MOB MUSEUM 1ST FLOOR

The first floor of The Mob Museum provides an immersive introduction to a hundred years of mob history. The exhibits showcase notorious mobsters, crime-fighting technology and laws, as well as the activities of modern-day crime networks.

Who owns The Mob Museum? ›

Jonathan Ullman is President & CEO of The Mob Museum, the National Museum of Organized Crime and Law Enforcement. The Mob Museum is a 501(c)3 nonprofit located in downtown Las Vegas, with a mission of advancing the public understanding of organized crime's history and impact on society.

Can you take pictures in The Mob Museum Las Vegas? ›

Photography is allowed in The Mob Museum. However, photography must be conducted without disruption to the Museum and without blocking the accessibility to exhibitions, entrances/exits, and high traffic areas.

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